27 Nov

Office 365 Shortcut Name Change

A client firm experienced an issue with a broken Start Menu after updating Office 365 clients. The firm had several Office applications such as Word, Excel, and OneNote pinned to the Start Menu and Taskbar. After looking into the issue, I found that the new Office365 ProPlus version changed the shortcut names from Excel 2016.lnk to Excel.lnk. That Read more…

14 Nov

How to Prevent SSD Hardware Encryption in Your Task Sequence

By now a lot of us have heard of the SSD hardware encryption issue that’s been reported on the blogosphere and confirmed by Microsoft. If your physical hard drive supports hardware encryption, Microsoft will use it by default–and therein lies the problem. The hardware encryption method is potentially less secure than software encryption via BitLocker. Read more…

09 Oct

Intel Online Connect Breaks DirectAccess on Lenovo Devices

During a recent DirectAccess implementation, our team was left perplexed at an issue with DirectAccess. The DirectAccess connection was listed in Network Settings, but its status was stuck at “connecting” and the connection would ultimately fail. This issue occurred across multiple Lenovo devices, although a few machines were able to connect for a few seconds Read more…