Escalation Support

Resolve your critical issues fast with dedicated support resources

All Solutions

Overview
By the Numbers
Resources

Expert-level support with deep IT knowledge is no longer cost-prohibitive.

We've assembled a team of certified experts with years of experience in a wide breadth of technologies. Our Escalation Support service allows you to fast-track your support request straight to the top.

Resolve your critical issues fast with dedicated support resources

Maintaining an in-house lineup of specialists is a challenge in today’s IT world. More and more firms are reserving blocks of hours with Kraft Kennedy’s experts to avoid interruptions to business continuity.

Azure IaaS
Citrix
Endpoint Configuration Manager (MECM)
Exchange On-Premises / Online
iManage On-Premises / Cloud
Microsoft 365 Security + Compliance
Microsoft Intune
Microsoft Teams
NetDocuments
Remote Desktop Services
SQL Server
VMware Horizon
VMware vSphere
Worldox

Stay on track with proactive MECM monitoring services and reactive support

Focus on what you do best while our Escalation experts take care of the groundwork. We offer monthly monitoring and maintenance, semi-annual licensing and backup checks, and annual architecture, configuration, and performance reviews of your environment.
Skip the line with Microsoft Premier Support

Escalate your urgent Microsoft Exchange, Windows, and Office 365 issues straight to the top-level experts. We work with Level 3 engineers and higher within Microsoft to diagnose and fix problems.
Exchange Online Support

For small firms needing assistance with managing and supporting Exchange Online: our senior-level experts provide 24x7x365 support with an escalation path to architect-level resources when needed.
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