Microsoft Surface Pro Warranties Explained

Warranties can be confusing.  Kraft Kennedy’s Purchasing Group has spent a lot of time navigating them for our clients. Below is a breakdown of a complex warranty system that we know well, that of the Surface Pro.

With the release of the Surface Pro 4, Microsoft officially renamed its extended accidental support to “Microsoft Complete for Business.” This program applies to the Surface Pro 3’s and Pro 4’s currently available for purchase. In name, the warranty is the same whether you purchased your device from the Microsoft Store or from Kraft Kennedy or another purchaser. In practice, however, where you bought it makes a big difference.

We always aim to fully understand a product before selling it to our clients. The following are some notes from what we have experienced in the last couple of months with the Microsoft Complete for Business program.

If the device was purchased from the Microsoft Store and an equally comparable model is available in stock, the Microsoft Store will be able to exchange a damaged or malfunctioning Surface Pro 3 or 4 for a refurbished one immediately.

Some problems we faced regarding this:

The Microsoft Complete for Business program under Kraft Kennedy has some key differences:

If you don’t need to manually register it yourself, you don’t need to worry about machine warranty management in general. This is not without its caveats. When an exchange is made, the warranty may not immediately move to the new machine. To guarantee coverage on the replacement device, we ask you to send both the old serial number and new serial number to Kraft Kennedy.

The Microsoft Surface Pros will be a great addition to your environment; they are excellent devices that perform as advertised, allowing users to both work and play on the same machine, on the road or on in the office.Whether you decide to purchase a Surface Pro from Kraft Kennedy or from another vendor, we recommend you purchase Microsoft Complete for Business. Because of the extreme portability of the device, it is highly susceptible to “accidental damage.” As a final note, please be aware that warranties cannot be extended on the Surface Pro machines.