5 Things Law Firms Should Look for in a Managed IT Service Provider

Are you in the process of searching for a managed IT service provider, or questioning whether you’ve partnered with the right one?

Here are five things you should look for.

1. 24/7/365 service


Whether it’s a client calling from another time zone or a filing deadline that has the whole litigation team up past midnight, most law firms today are round-the-clock shops. Their IT services should honor that reality.   

2. Communication and issue tracking


Have you ever felt that IT support was wasting your precious time by transferring you between technicians, making you repeat the story behind your issue?

Communication is the cornerstone of every good relationship. Here’s what it should look like between a law firm and its managed IT service provider:

3. Subject-matter expertise


Sometimes technical issues require deep excavation. The generalists who field (and usually resolve) incoming tickets have an impressive breadth of skills. But who can they turn to when issues require specialized knowledge?

Look for a partner that has a well-established escalation path to the specialists, so your system needs do not run into “dead ends.” The right team escalates issues internally to certified experts in the platforms law firms typically rely on:

4. Microsoft Premier Support


Some IT providers have invested in a special relationship with Microsoft that allows them to offer clients Premier Support. This is a non-negligible perk, especially if you run Microsoft cloud platforms.

5. Security operations center (SOC)


Security is crucial for law firms. Partnering with a managed IT service provider that can also supply a comprehensive list of prevention and remediation services is a wise decision that is likely to prove cost-efficient. The majority of law firms do not have the resources to build out a round-the-clock security center on their own. Look for:

Hopefully the above guidelines help you on your search.

One final note to keep in mind is that the legal industry has particular needs and ways of using technology. Law firms should look for a partner who understands them. Kraft Kennedy has been specializing in supporting lawyers for over 30 years and we maintain a vault in which we continuously deploy, test, and evaluate all versions and configurations of 700 legal applications.

We’re also sharing this checklist to help you determine whether your IT needs are being met. How many can you check off?

Get in touch with us to discuss how you can upgrade your IT services. We offer strategic guidance and commitment-free month-to-month plans.