Beyond the Help Desk: Quick Tech Wins for Law Firm Efficiency
Law firm administrators work across a growing mix of platforms, processes, and people, and when everyday technology issues span systems, even small problems can slow the entire firm down. This practical session focuses on low-lift technology improvements that help legal administrators reduce friction, improve coordination, and make better use of the tools already in place.
Attendees will explore quick wins that streamline communication, improve task visibility, reduce repetitive work, and clarify ownership when issues cross platforms or teams. Designed for legal administrators who need actionable ideas rather than abstract strategy, this session offers realistic ways to improve efficiency, support users more effectively, and bring more order to fast-changing legal environments.
Session Takeaways:
- Identify common sources of everyday technology friction in law firm administrative workflows, including scattered communication, duplicate effort, unclear ownership, and cross-platform confusion.
- Evaluate low-lift technology improvements that can streamline communication, improve task visibility, and reduce repetitive administrative work.
- Apply practical strategies for improving coordination across tools, teams, and vendors when technology issues span multiple systems or ownership areas.
- Recognize opportunities for small process fixes or automations that improve consistency, reduce manual effort, and support a better user experience.
- Develop a practical framework for prioritizing quick tech wins that administrators can bring back to their firms and implement without major budget, staffing, or system changes.
Register for ‘Beyond the Help Desk: Quick Tech Wins for Law Firm Efficiency’
When: Thursday, December 3, 2026 | 12:00 PM – 1:00 PM
Where: Virtual Webinar
Featured Speakers:
Joe Hoegler, CTIO
Joe Hoegler is Chief Technology Innovation Officer at Kraft Kennedy, where he leads technology services delivery and solution development. With more than 20 years of experience in legal technology, he advises clients on innovation, cloud services, messaging, infrastructure, and enterprise systems. He is a recognized speaker on AI, security, cloud computing, and collaboration technologies.
Chris Arrowsmith, Senior Account Executive
Chris Arrowsmith joined Kraft Kennedy in 2025 as a Senior Account Executive. He takes a consultative, client-focused approach to helping law firms and professional services organizations plan and implement technology solutions. His expertise spans cloud strategy and migration, managed IT services, Microsoft Intune and Azure, cybersecurity, and workflow optimization. Chris also presents at industry events on legal technology trends, AI, and cybersecurity.
Beth Anne Stuebe, Director of Sales Operations
Beth Anne Stuebe is a long time thought-leader and educational publisher, having worked for the International Legal Technology Association (ILTA), iManage, and FileTrail Litera in global press and publications roles, managing podcasts, webinars, educational sessions, and conference agendas for some of the leading conferences in North America and the United Kingdom.