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Enabling BES message prepopulation on Enterprise Activation for existing users

Kraft Kennedy

< 1 min read

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One of our SPG consultants, Joe Szabo, recently noticed an issue where even though it looked like our BES 5.0 server should be prepopulating users’ new Blackberry devices with 200 previous email messages it, was not doing so.  In the Blackberry Administration console, he expanded BlackBerry Solution Topology > BlackBerry Domain > Component view > Email and checked to ensure that the server was set to prepopulate 200 previous messages.  Joe did some research and found that by default Blackberry only prepopulates messages for new users on their first Enterprise Activation.  It will not prepopulate messages if those existing users activate a new Blackberry device.

To force prepopulation for all users, Joe added the following registry keys:

[HKEY_LOCAL_MACHINESOFTWAREResearch In MotionBlackBerry Enterprise ServerAgents]

On an x64 server, you would add these entries under:

[HKEY_LOCAL_MACHINESoftwareWOW6432NodeResearch In MotionBlackBerry Enterprise ServerAgents]

We have confirmed that this works for BES 5.0, but it should work for older BES versions as well.