NOVEMBER 14, 2019

Microsoft Technology Center | 11 Times Square




Kraft Kennedy University (KKU) is a daylong conference dedicated to sharing successful strategies across multiple technical disciplines. Technology and business professionals will learn from experts in their fields, who will discuss solutions to meet current and future challenges facing the industry. KKU seminars represent a culmination of knowledge gathered by leading IT professionals and are carefully reviewed by a committee of peers.


Kraft Kennedy’s core value of Continuous Learning has us always evolving, looking ahead, and searching for ways to share knowledge through events like KKU, which was born out of an annual company-wide educational conference that we’ve held for twenty years. Realizing the immense value we receive from the event, we decided that it wouldn’t be fair to keep it all to ourselves. Today we are thrilled to bring KKU back to New York for the third year in a row.

KKU offers access to vital knowledge that will help you lay the groundwork for success in 2020 and the years ahead. The schedule of the conference is designed to offer attendees the chance to learn from industry-leading technology experts as well as from fellow C-level leaders and managing partners. Plan your cloud, security, and management initiatives with confidence based on the findings of IT experts and the triumphs and challenges of your peers. KKU is for the IT pro who wants to get out of firefighting mode and get strategic. Join us for in-depth discussions centered on the new model of updating and implementing technology. Learn how to stay secure on a budget, allocate resources with maximum efficiency, and quench your firm’s thirst for data analytics. This year’s conference will have a special emphasis on SaaS—hear the latest expert recommendations on resilience, remote access, security, licensing, updates, and more.

*Schedule subject to changes


8:30am – 9:15am Registration and Breakfast
9:15am – 9:35am Opening Remarks
Central Park West
9:35am – 9:45am BREAK
9:45am – 10:45am Living in Our Office 365 House
Joe Hoegler, Sherry Kappel,
and Michael Aginsky
Central Park West
AIP for the VIP
Chris Owens – Central Park East
Innovation Part 1:
A futurist’s list

Charles Ottenweller and Pat Mansuy
Radio City
10:45am – 10:55am BREAK
10:55am – 11:55am Cloud Adoption: Let’s Swap Notes – Kraft Kennedy Q&A
Brian Podolsky, Sulabh Upadhyaya, Dominick Ciacciarelli, and Chris Owens
Central Park West
An Introduction to Teams
Dan Paquette – Central Park East
Innovation Part 2:
A builder’s manual

Charles Ottenweller and Pat Mansuy
Radio City
11:55am – 12:05pm BREAK
12:05pm – 1:05pm Lunch
Central Park West
Sennheiser Product Reveal: 12:30pm – 12:40pm
1:05pm – 1:15pm BREAK
1:15pm – 2:15pm How I Met Your Hacker: Cybersecurity for Your Firm and Clients
Joe Hoegler and Michael Kraft
Central Park West
Considerations for Teams
Dan Paquette – Central Park East
Taking it to the Net
Brian Podolsky and Michael Lafferty
Radio City
2:15pm – 2:25pm BREAK
2:25pm – 3:25pm Survival of the Fittest: How to Win the Windows-as-a-Service Wars
Sulabh Upadhyaya and Mark Buechel
Central Park West
Moving On-Prem Servers to Cloud Infrastructures
Dominick Ciacciarelli – Central Park East
Diversity and Inclusion: Examining Communication in the Workplace
Nadia Wagner – Radio City
3:25pm – 3:35pm BREAK
3:35pm – 4:35pm Ask the Experts
Kraft Kennedy Team – Central Park West
4:35pm – 5:30pm Happy Hour


General Counsel | 30 years with Kraft Kennedy

Michael Kraft is the General Counsel of Kraft Kennedy. He founded the company with Peter Kennedy in 1988 and continues to provide guidance for the firm today, contributing his unique insight into the technology challenges that face businesses. An experienced lawyer, Michael was an Assistant Attorney General for the State of New York before joining Choate Doman Moore & Hahn, where he specialized in international litigation. He co-chaired the Technology and Privacy Committee, served on the Law Office Management Committee and was a member of the Board of the New York Chapter of the Association of Corporate Counsel. He is a frequent speaker on technology and its consequences for the practice of law, both for law firms and corporate legal departments. Prior to founding Kraft Kennedy, Michael was the Executive Vice President at a financial printing firm. He is a graduate of Brooklyn Law School.

Chief Technology Innovation Officer | 13 years with Kraft Kennedy
Microsoft Certified Master: Exchange 2010; Office 365 Exchange Online | Microsoft Certified Solutions Master: Messaging

Joe is the Chief Technology Innovation Officer and heads technology services delivery and solution development at Kraft Kennedy. He also manages all project practice groups. He is an expert in messaging systems and unified communications, directory services, server virtualization, storage area networking, network infrastructure, high availability and disaster recovery, and data center design. Joe is a Microsoft Certified Solutions Master: Messaging, one of only 22 people worldwide to achieve this certification.

Chief Technology Officer | 17 years with Kraft Kennedy
Citrix CCA | VMware VCP | Interwoven CSA | OpenText CHP

Chris is the Chief Technology Officer at Kraft Kennedy and Practice Group Leader for the Enterprise Client Systems Group. With over 20 years of consulting and technology management experience, Chris has helped leading firms with desktop design and management, server and storage consolidation and collocation, DR/BC, email messaging design and migration, document management, and hybrid/thin-client architecture.

Project Management Practice Leader | 11 years with Kraft Kennedy
Project Management Professional | Microsoft Certified Professional: MS Project

Patricia is the Practice Group Leader of the Project Management Practice Group for Kraft & Kennedy, Inc. Ms. Mansuy has over 20 years managerial experience in law firms, most recently as the Director of Computer Services Operations at Arnold & Porter, LLP, an AmLaw 100 law firm in Washington, DC. She has focused her career on the delivery of innovative technical solutions and operational efficiencies to the legal practice. She also has extensive experience in strategic planning, business continuity planning and implementation, large data center design and startup, operational improvements and infrastructure renovations.

Enterprise Content Management – Practice Manager | 15 years with Kraft Kennedy
Microsoft Certified IT Professional

Brian leads the Enterprise Content Management (ECM) Practice Group. He has extensive experience implementing and supporting Microsoft Office, iManage, NetDocuments, OpenText eDOCS, and Worldox document management systems, as well as third-party integrated add-ons. He also drives research on the latest ECM technologies including email management, enterprise collaboration and search, and provides guidance and best practice standards to clients implementing ECM solutions.

Management Consultant | 18 years with Kraft Kennedy

Charles is a Management Consultant in Kraft Kennedy’s Houston office. Over the last 25 years, he has become deeply familiar with the challenges that law firms face in their operations and how they use technology to address them. Charles combines his technical abilities, knowledge of law firm operations, and management skills to help firms complete successful IT infrastructure and user-facing initiatives as well as process improvement and collaboration projects. As both a lead technical person and management consultant, Charles assists clients in addressing both non-technical issues and decisions that relate to any IT initiative.

Enterprise Client Systems – Operations Manager | 10 years with Kraft Kennedy
Project Management Professional | Microsoft Certified IT Professional

Sulabh is a Practice Manager at Kraft Kennedy. He specializes in desktop operations and provides technical leadership on engagements involving a range of law firm technologies such as Microsoft Office, Windows 8.x, Windows 10 and Server 2016, Virtualization, Citrix XenApp, document management systems, software life cycle management and deployment tools.

Infrastructure and Enterprise Systems – Practice Manager | 10 years with Kraft Kennedy
Microsoft Certified IT Professional: Exchange; Lync

Dan is a Practice Manager in the Infrastructure and Enterprise Systems group. He leads engagements involving Microsoft Exchange, Microsoft Lync and other messaging technologies. He is also an expert in installing and troubleshooting Cisco routers and firewalls.

Infrastructure & Enterprise Systems – Practice Group Leader | 6 years with Kraft Kennedy
Microsoft Certified Solutions Expert: Windows Server 2012; Messaging – Exchange 2013

Dominick is the Practice Group Leader for the Infrastructure and Enterprise Systems Practice Group. He is an expert in designing, deploying, and supporting Microsoft Windows Active Directory and Exchange environments. He also specializes in streamlining administration with Windows PowerShell and is deeply knowledgeable about Azure.

Document Lifecycle Evangelist, Litera Microsystems
Certified Information Professional (CIP)

Sherry has more than 30 years’ experience in the design, implementation and change management surrounding content-authoring technologies. She has written and spoken widely to address the needs, goals and strategies of document-intensive businesses, and is an expert in Microsoft Office 365 applications. She was recognized by ILTA as Innovative Consultant of the Year in 2014, and as Vendor Thought Leader in 2017. Sherry is a member of the Document Lifecycle Evangelist team at Litera.

Regional Office Administrator, Beveridge & Diamond, P.C.

Nadia Wagner is the Regional Office Administrator for the NY and Boston offices of Beveridge & Diamond, PC, a premier national environmental firm. Nadia has been with Beveridge & Diamond, P.C. since 1989 and has been in the legal industry for over 30 years. Nadia is a member of her firm’s D&I and Sustainability Committees and serves as editor of the firm’s monthly newsletter, B&D Connections. She has also served in numerous positions on the ALANYC Board of Directors, including a term as President in 2004-2005, and more recently as the ALANYC Sustainability Team and the ALANYC Community Connections Team leader (2018). She is a graduate of SUNY @ Stony Brook where she earned a Bachelor of Arts Degree in Psychology.

Director of IT, Amster Rothstein & Ebenstein LLP

Michael Lafferty is currently the Director of Information Technology at Amster Rothstein & Ebenstein LLP.  He has over 20 years of experience in the IT Manager or Director roles and has worked his entire career at Intellectual Property law firms.  Prior to working in I.T., Michael has managed various departments in law firms.  This experience has given Michael a unique insight into the inner workings of law firms and their needs.

Director of IT, Brach Eichler LLC

Mark Buechel is the Director of Information Technology and Security Officer at Brach Eichler LLC.  Mark is a graduate of The College of New Jersey’s Computer Engineering program, has over 15 years of experience working in the technology field and has spent the majority of that time working in law firm environments.  Mark is responsible for overseeing Brach Eichler’s current technology infrastructure while also assisting the Firm with strategic planning for the future with regards to technology and security matters.  He has been involved with numerous major technology upgrades over the course of his career and has also attended several technology and security conferences.



Living in Our Office 365 House
Joe Hoegler, Sherry Kappel, and Michael Aginsky
In this session, Joe Hoegler, Sherry Kappel of Litera Microsystems, and guest speaker Michael Aginsky of Gibbons P.C. will focus on how to live and thrive in our Office 365 house:

  • How is support different in Office 365? What skills does my support team need to successfully support, not only the traditional Office applications (Word, Excel, PowerPoint, Outlook) but all the other apps that under the O365 roof?
  • How do I manage updates and our change management process?
  • How do I leverage information in the service advisories and countless Office 365 resources to build awareness and adoption of all that Office 365 has to offer and add value to our firm’s work?


  • There are a lot of online resources for training the support team and for reference
  • Which are the best ones, free or at a cost?
  • Online resources or sites for support – where to start and which ones provide the most value.
  • Which of the numerous/daily O365 service advisories do I need to pay attention to? How do I manage the changes that are constantly being announced?
  • Testing
  • Communication
  • Learn from peers and consultants on the various support options are available to you and what best practices or procedures to adopt.
  • Premiere
  • Normal / regular
  • MS Consultant
  • Stories and best practices on how to manage support.


AIP for the VIP
Chris Owens
Now you can (over)share and keep it secure. Any location, any device, at any time. New-school cloud security and mobile device management solutions offer lightweight yet granular control over your data, even after you clicked “send”. The best part—users don’t even notice that protections are in place (unless they are an unauthorized user)! Encrypt, share, track, revoke – now you have all the power over your content. We’ll talk about Microsoft Azure Information Protection, Intune, and more.
Innovation Part 1: A futurist’s list
Charles Ottenweller and Pat Mansuy
Is innovation a goal or the byproduct of a futurist mindset? What projects are winning awards and changing the game? What will give your firm the competitive edge in 2020?  In this two-part session, we will reveal what trailblazing IT professionals are prioritizing for the year ahead.
Cloud Adoption: Let’s Swap Notes – Kraft Kennedy Q&A
Brian Podolsky, Sulabh Upadhyaya, Dominick Ciacciarelli, and Chris Owens
Here’s a thought exercise: imagine your firm’s cloud future. Can you clearly see where you’ll be in 2022? Or are there so many moving parts that it’s all hazy?

Join us for a slide-free discussion of cloud-first (but not cloud-only) strategy for Exchange Online, document management (is SharePoint emerging?), Teams, next generation end-to-end security and everything else up in the air. In this interactive session you’ll learn how to:

  • Educate and get buy-in from management
  • Move your workloads with no disruption
  • Negotiate with vendors (ahem…Microsoft) and not over-buy
  • Prevent outages post-migrations
  • Prepare yourself for security audits
  • Create a roadmap


An Introduction to Teams
Dan Paquette
Dan Paquette leads an informational session discussing what Microsoft Teams is and exploring several use cases of how Microsoft Teams can be used by law firms to enhance operations.
Innovation Part 2: A builder’s manual
Charles Ottenweller and Pat Mansuy
Keeping a futurist mindset is easy when inspired by exciting revolutionary technology. But how to set aside the space to create “new”, when existing operations already require so much effort? We will discuss strategies that IT leaders are using to make their investments have a lasting impact for years to come.
Taking it to the Net
Brian Podolsky and Michael Lafferty
Swish. Did you hear that? Nothing but Net! That was another satisfied client of ours dunking their way to the cloud.

Join us as someone who took the journey gives the play-by-play of their firm’s move to the cloud. Hear the true story, find out the technical decisions you’ll need to make to ensure a slam dunk for your own migration, and learn how NetDocuments provides the secure cloud platform for a game-winning assist. Content management MVP Brian Podolsky will lead this incisive post-game analysis about implementation and adoption, including impacts on productivity and user experience.


Considerations for Teams
Dan Paquette
Successfully implementing Microsoft Teams is more involved than just turning it on and letting users in.  Dan Paquette leads a discussion of key considerations in planning for and rolling out a Teams deployment.
How I Met Your Hacker: Cybersecurity for Your Firm and Clients
Joe Hoegler and Michael Kraft
It is the modern IT professional’s duty to protect client information. The FBI has warned that cyber-attacks against the legal industry are constant. Indeed, most law firms and financial institutions have been under some level of cybersecurity threat.

All users should know and understand best practices, including easy-to-implement measures, for protecting their firms and clients against cybercriminals who exploit privileged data for financial gain. This session will answer:

  • What can you do to increase your security levels?
  • What do you need to know about the current threat landscape?
  • What resources are available for further education?


Survival of the Fittest: How to Win the Windows-as-a-Service Wars
Sulabh Upadhyaya and Mark Buechel
We’re calling it “legal IT Darwinism”: adapt or go extinct. Don’t miss the real-life survival tale from special guest Mark Buechel, Director of IT at Brach Eichler.

Get a handle on the continuous Windows 10 upgrade cycle or find your firm’s business endangered. Secure your endpoints or be hacked. Keep your users happy and productive or suffer the consequences. In this interactive session, we’ll reveal must-know rules for managing Windows 10, developed based on nearly 200,000 deployments.

Moving On-Prem Servers to Cloud Infrastructures
Dominick Ciacciarelli
Join us for a technical deep dive in moving on-prem servers to cloud based infrastructure as a service.  Hear from those who have made the jump.  We’ll cover best practices for managing the migration as well as the tools and tricks for making the process easier.


  • Tools and processes to get from on-prem servers to cloud IaaS
  • Tips and tricks from firms who have made the jump
  • Best practices and pitfalls to avoid from firms who have made the jump


Diversity and Inclusion: Examining Communication in the Workplace
Nadia Wagner
In the aftermath of the #metoo movement, it is more important than ever to explore communication issues between the genders in the workplace.

Join us for this timely discussion as we delve into how to solve gender gap issues and achieve parity at work by focusing on the questions and solutions discussed in the best-selling book: That’s What She Said: What Men Need to Know (And Women Need to Tell Them) About Working Together, by Joanne Lipman.

What can the Enron scandal teach us about the way men and women communicate professionally? How does brain circuitry help explain men’s fear of women’s emotions at work? Why did Kimberly Clark blindly have an all-male team of executives in charge of their Kotex tampon line? In That’s What She Said, veteran media executive Joanne Lipman raises these intriguing questions and more to find workable solutions that individual managers, organizations, and policy makers can employ to make work more equitable and rewarding for all professionals.

This is an interactive session and will feature relevant studies and stories from the book and offer a roadmap on how to empower women, engage men, and harness the working power of both genders to strengthen the overall health and success of your organization.

“NOTICE TO ALL PUBLIC SECTOR EMPLOYEES – Federal [including Military], State, Local and Public Education. This is a Partner event where items of value, which will include food and beverage, will be available at no charge to attendees. Please check with your ethics counsel to verify that you are permitted to participate in this event and receive items that may be offered. All Services shall be treated as Microsoft Confidential Information unless otherwise designated by Microsoft. The supplier will not highlight competitive solutions as part of the Events.”


Find information about KKU New York (October 2017) here.

Find information about KKU Chicago (May 2018) here.

Find information about KKU New York (October 2018) here.