KKU New York - October 2017

About KKU

Kraft Kennedy University (KKU) is a daylong conference dedicated to sharing successful strategies across multiple technical disciplines. Technology and business professionals will learn from experts in their fields, who will discuss solutions to meet current and future challenges facing the industry. KKU seminars represent a culmination of knowledge gathered by leading IT professionals and are carefully reviewed by a committee of peers.

20 years of learning

Kraft Kennedy’s core value of Continuous Learning has us always evolving, looking ahead, and searching for ways to share knowledge through events like KKU, which was born out of an annual company-wide educational conference that we’ve held for twenty years. Realizing the immense value we receive from the event, we decided that it wouldn’t be fair to keep it all to ourselves. Today we are thrilled to offer our New York City-area clients the unique opportunity to participate.

We are pleased to offer a limited number of free tickets this year in honor of the official opening of KKU to the community. Register to reserve your spot now.

Welcome, business leaders

KKU offers access to vital knowledge that will help you lay the groundwork for success in 2018 and the years ahead. The schedule of the conference is designed to offer attendees the chance to learn from industry-leading technology experts as well as from fellow C-level leaders and managing partners. Plan your cloud, security, and management initiatives with confidence based on the findings of IT experts and the triumphs and challenges of your peers.

For the IT innovator

You’ve put out the fires. Now what? Find out how to take it to the next level from the IT pros who are leading their fields. Join us for penetrating discussions on the viability of relying on the cloud and delve into the intricacies of Exchange with Microsoft Certified Master Joe Hoegler. This year’s conference will have a special focus on security—learn about the latest recommendations in cybersecurity, how to manage patching in light of Microsoft’s unprecedented new update model for Windows 10, and more.

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Session Schedule

Time Window	Front-End Track	Infrastructure Track	Security/PM Track
8:30am – 9:30am	REGISTRATION & BREAKFAST Music Box/Winter Garden
9:30am – 9:50am	OPENING REMARKS Marcus Bluestein – Music Box/Winter Garden
9:50am – 10:05am	BREAK
10:05am – 10:55am	DMS Upgrades & Migrations: Look Before You Leap Brian Podolsky – Broadway	Exchange 2016 for Law Firms Joe Hoegler – Music Box	Cyber Hygiene Through CIS Controls 1-5 John Kogan – Winter Garden
10:55am – 11:10am	BREAK
11:10am – 12:00pm	Today’s Application Lifecycle Management, See What ALM is All About! Sulabh Upadhyaya – Broadway	Next Generation Desktop Delivery with Citrix XenApp and XenDesktop Jeff Silverman – Music Box	Build a More Secure Workspace with Windows 10 Chris Owens – Winter Garden
12:00pm – 1:25pm	LUNCH Music Box/Winter Garden
1:25pm – 2:15pm	System Center Configuration Manager: What’s New and Why You Should Upgrade! Kevin Proctor – Broadway	Could Azure be my next Datacenter? Dominick Ciacciarelli – Music Box	An Incident Response Overview Leeann Nicolo – Winter Garden
2:15pm – 2:30pm	BREAK
2:30pm – 3:20pm	Patching Changes: How To Manage the New Windows 10 and Office Updates Chris Wilson – Winter Garden	Microsoft Teams: The Future of Unified Communications Dan Paquette – Music Box	Make Your Projects Soar with PMO as a Service Patricia Mansuy – Broadway
3:20pm – 3:35pm	BREAK
3:35pm – 4:25pm	Ask the Experts – Windows 10 and Office 2016 Chris Owens, Chris Wilson, Sulabh Upadhyaya, Kevin Proctor Winter Garden		The Value of Plumbing Charles Ottenweller – Music Box
4:25pm – 5:30pm	LIGHT REFRESHMENTS Music Box/Winter Garden

Presenters

Brian Podolsky
Enterprise Content Management – Practice Manager
MCITP, 12 Years with Kraft Kennedy

Brian leads the Enterprise Content Management (ECM) Practice Group. He has extensive experience implementing and supporting Microsoft Office, iManage, NetDocuments, OpenText eDOCS, and Worldox document management systems, as well as third-party integrated add-ons. He also drives research on the latest ECM technologies including email management, enterprise collaboration and search, and provides guidance and best practice standards to clients implementing ECM solutions.

Joe Hoegler
Infrastructure & Enterprise Systems – Practice Group Leader
Microsoft Certified Master: Exchange 2010, Microsoft Certified Master: Office 365 Exchange Online, Microsoft Certified Solutions Master: Messaging
13 Years with Kraft Kennedy

Joe leads the Infrastructure and Enterprise Systems Practice Group. He is an expert in messaging systems and unified communications, directory services, server virtualization, storage area networking, network infrastructure, high availability and disaster recovery, and data center design. Joe is a Microsoft Certified Solutions Master: Messaging, one of only 22 people worldwide to achieve this certification.

Dominick Ciacciarelli
Infrastructure and Enterprise Systems – Practice Architect
MCSE – Windows Server 2012, MCSE Messaging – Exchange 2013, 5 Years with Kraft Kennedy

Dominick is a Practice Architect in the Infrastructure and Enterprise Systems practice Group. He is an expert in designing, deploying, and supporting Microsoft Windows Active Directory and Exchange environments. He also specializes in streamlining administration with Windows PowerShell and is deeply knowledgeable about Azure.

Kevin Proctor
Enterprise Client Systems – Practice Architect
MCTS, 7 Years with Kraft Kennedy

Kevin is an System Center Expert and System Center Configuration Manager. He has 25 years’ experience in providing legal support operations and developing technology solutions in law office environments. As a System Center Architect in the Enterprise Client Systems Practice Group, he investigates, recommends and implements solutions based on System Center technologies.

Chris Owens
Enterprise Client Systems – Practice Leader
Citrix CCA, VMware VCP, Interwoven CSA, OpenText CHP, 17 Years with Kraft Kennedy

Chris is a Solution Architect and Practice Group Leader for the Enterprise Client Systems Group. With over 20 years of consulting and technology management experience, Chris has helped leading firms with desktop design and management, server and storage consolidation and collocation, DR/BC, email messaging design and migration, document management, and hybrid\thin-client architecture.

Jeff Silverman
Infrastructure and Enterprise Systems – Practice Architect
Citrix Certified Expert – Virtualization, Citrix Certified Professional – Networking, Mobility, VMware Certified Professional – Data Center Virtualization
7 Years with Kraft Kennedy

Jeff, Practice Architect, is a virtualization and infrastructure specialist. He is a Citrix Certified Integration Architect (CCIA) and a VMware Certified Professional (VCP), and provides technical leadership on engagements involving a broad range of virtualization, messaging, storage, and back-office technologies.

Sulabh Upadhyaya
Enterprise Client Systems – Operations Manager;
PMP, MCITP;
10 Years with Kraft Kennedy

Sulabh is a Practice Manager at Kraft Kennedy. He specializes in desktop operations and provides technical leadership on engagements involving a range of law firm technologies such as Microsoft Office, Windows 8.x, Windows 10 and Server 2016, Virtualization, Citrix XenApp, document management systems, software life cycle management and deployment tools.

Leeann Nicolo
Infrastructure & Enterprise Systems- Senior Consultant
3 Years with Kraft Kennedy

Leeann is a Senior Consultant with expertise in security, digital forensics, and information governance. She’s assisted firms with cybersecurity incident response and remediation, helped international police departments collect digital evidence, and advised organizations on security.

Dan Paquette
Infrastructure and Enterprise Systems – Practice Manager
Microsoft Certified IT professional – Exchange; Microsoft Certified IT professional – Lync
10 Years with Kraft Kennedy

Dan is a Practice Manager in the Infrastructure and Enterprise Systems group. He leads engagements involving Microsoft Exchange, Microsoft Lync and other messaging technologies. He is also an expert in installing and troubleshooting Cisco routers and firewalls.

Charles Ottenweller
Management Consultant
18 Years with Kraft Kennedy

Charles is a Management Consultant in Kraft Kennedy’s Houston office. Over the last 25 years, he has become deeply familiar with the challenges that law firms face in their operations and how they use technology to address them. Charles combines his technical abilities, knowledge of law firm operations, and management skills to help firms complete successful IT infrastructure and user-facing initiatives as well as process improvement and collaboration projects. As both a lead technical person and management consultant, Charles assists clients in addressing both non-technical issues and decisions that relate to any IT initiative.

Patricia Mansuy
Project Management Practice Leader
PMP; Microsoft Certified Professional, MS Project
9 Years with Kraft Kennedy

Patricia is the Practice Group Leader of the Project Management Practice Group for Kraft & Kennedy, Inc. Ms. Mansuy has over 20 years managerial experience in law firms, most recently as the Director of Computer Services Operations at Arnold & Porter, LLP, an AmLaw 100 law firm in Washington, DC. She has focused her career on the delivery of innovative technical solutions and operational efficiencies to the legal practice. She also has extensive experience in strategic planning, business continuity planning and implementation, large data center design and startup, operational improvements and infrastructure renovations.

Chris Wilson
Enterprise Client Systems – Practice Manager
MCITP, 12 Years with Kraft Kennedy

Chris is a Practice Manager of the Enterprise Client Systems group. He specializes in thin client, virtualization, and operating system design and deployment technologies. Chris has over 12 years of experience with Active Directory design, Group Policy configuration, software distribution technologies, and operating system deployment. He also leads Kraft Kennedy’s Enterprise Client Systems Desktop Infrastructure team, where he investigates and recommends solutions based on the most recent technologies for Windows deployment and operating system management.

Marcus Bluestein
Chief Technology Officer
24 Years with Kraft Kennedy

Marcus is the Chief Technology Officer with Kraft & Kennedy, Inc. He has extensive experience architecting and implementing systems at law firms of all sizes. In addition, Marcus has actively led strategic consulting engagements such as Needs Analysis, Business Continuity, Data Center Consolidation and Disaster Recovery.

John Kogan
Chief Information Security Officer
5 Years with Kraft Kennedy

John is the Director of Managed Services with a special focus on cybersecurity. His team provides ongoing help desk support, monitoring, and technology planning to organizations. He has an extensive background in IT and business developed over 35 years working in financial services, consulting, and Fortune 100 corporations.

Session Descriptions

DMS Upgrades & Migrations: Look Before You Leap 10:05am – 10:55am	Not all document management systems are created equal. New DMS options aimed at reducing costs and increasing productivity include on-premises systems, hosted platforms, and Software-as-a-Service (SaaS). Brian Podolsky will discuss the options (NetDocuments, iManage, Worldox, and Office365), which one is best for you, and what’s involved in getting to it. Leave this session with best practices, key differences between technologies, hidden costs, training needs, critical security and compliance implications. Know which questions to ask before you make the change.

Exchange 2016 for Law Firms 10:05am – 10:55am	The clock is ticking for Exchange 2010 as the end of its support lifecycle draws near. What does this mean for the legal industry? While some law firms have already completed their designs for or even implemented Exchange 2016, more have yet to begin. Some are wondering whether Exchange Online is the best next step for their enterprise messaging environment while others are waiting to see product maturity, budget cycles, etc. Join Joe Hoegler to discuss the future of misaligning, including upgrade scenarios, important considerations for full or hybrid Exchange Online migrations, new features, and more.

Cyber Hygiene Through CIS Controls 1-5 10:05am – 10:55am	This talk will focus on the Center for Internet Security’s 5 Critical Controls as the essential cornerstone of a security program. John Kogan will begin by showing how proper asset management of hardware and software can make significant progress towards better security. Secure configurations and vulnerability and patch management are the next, often-overlooked steps. We will conclude with a discussion of the role of administrative privileges in a security program.

Today’s Application Lifecycle Management, See What ALM is All About! 11:10am – 12:00pm	Join us for a deep dive into application management. Sulabh Upadhyaya will draw on notes from the field to discuss requirements management, application ownership, project planning, QA testing, and implementation tracking. Consider the relationship between agile and traditional application deployment and find out how to use Microsoft System Center Configuration Manager (SCCM) to support your business goals.

Next Generation Desktop Delivery with Citrix XenApp and XenDesktop 11:10am – 12:00pm	Citrix has been busy! The latest releases of XenApp and XenDesktop include user experience improvements via Enlightened Data Transport (next gen ICA/HDX) and application delivery improvements via Citrix Layering (acquired from Unidesk). Join Kraft Kennedy consultant Jeff Silverman for a review of these advances. Find out how they will be used to support next-generation virtual desktops.

Build a More Secure Workspace with Windows 10 11:10am – 12:00pm	Join us for a comprehensive discussion of the new security features included with Windows 10 Enterprise. We will discuss Device Guard, Credential Guard, Windows Defender Advance Threat Protection, Windows Hello, BitLocker to Go, Edge Browser, and Windows Information Protection to give an idea of which features provide good value for your firm, and which might not be worth implementing.

System Center Configuration Manager: What’s New and Why You Should Upgrade! 1:25pm – 2:15pm	Service-Model-a-Palooza! In this session we will help explain the current branch model, what is new and useful in each, and how this affects the deployment team. We will also discuss embracing the new client and application servicing models for Windows and Office as well as realize the ever elusive Cloud DP and Cloud Management Gateway. System Center Expert Kevin Proctor will discuss the client update servicing mode, cloud management gateway, asset management strategies, and Office 365 servicing and application management. A few questions we will try to answer during the session include: What features make System Center Configuration Manager so compelling? Why should I update to the latest Configuration Manager now? Is System Center Endpoint Protection ready to replace my current antivirus solution? What other components of System Center should I consider in 2017 or 2018? What planning and designs are required to ensure a successful deployment? How do we get started designing our management architecture or set deployment best practices? What are the upgrade paths from previous versions of System Center?

Could Azure be my next Datacenter? 1:25pm – 2:15pm	Moving to a datacenter is one of the biggest and costliest tasks that an organization can undertake. Whether the goal is DR or production use, the process involves vetting multiple vendors based on location, price, security, services offered, and other factors. Then come the considerations of hardware, software, storage, and networking. And finally, the critical task of moving workloads to the new infrastructure. Could there be an easier way? Azure, Microsoft’s public cloud, maybe be a cost-effective solution that makes many of these questions easier to answer. Find out how to get to a stable, secure end-state faster. Join Dominick Ciacciarelli as we explore Azure IaaS and DR as viable endpoints for all of your workloads, and possibly make your next datacenter move your last.

An incident Response Overview 1:25pm – 2:15pm	Without an incident response plan, organizations leave themselves vulnerable to paying millions to deal with the consequences of a data breach. We’ve seen it in the news. In this talk, the information protection team will discuss the Lockheed Martin Cyber Kill Chain and how it can be used to minimize damage in the event of a breach. We will focus on the crucial steps every IR plan should include and give tips on establishing one at your firm.

Patching Changes: How To Manage the New Windows 10 and Office Updates 2:30pm – 3:20pm	In this session, we will review how Microsoft has modified its patching strategy to incorporate the new Feature Updates for Windows 10. After an overview of the branch model and how MS has positioned the various offerings of Windows 10, we will dive into patching strategy and what works best at firms deploying these new upgrades. A discussion of task sequence best practices within SCCM will be followed by specific examples of how firms can leverage this functionality as part of their patching strategy in Windows 10. We will also discuss configuration and deployment of Windows 10 and Office cumulative updates, and what these changes mean for law firms. Lastly, we will demo a proof of concept for the Microsoft “rings” within an organization, and how firms can use different collections to streamline deployments.

Microsoft Teams: The Future of Unified Communications 2:30pm – 3:20pm	Microsoft Teams represents a radical new direction for unified communications. The new voice and videoconferencing platform makes a significant break from its predecessors, Lync and Skype for Business, and is emblematic of Microsoft’s vision for the future of enterprise communications. Join Dan Paquette as he gives an insightful analysis and demo of Teams.

Make Your Projects Soar with PMO as a Service 2:30pm – 3:20pm	PMOaaS is a lean, efficient approach that’s tailored to your firm and it’s the future of project management. PMOaaS starts with a comprehensive assessment of your project portfolio by certified PM experts. We will work with you to customize managed PM services based on the size and complexity of your firm’s project portfolio. Join us to learn how you and your team can provide PMO governance, transparency, and predictability, quality assurance in the successful delivery of your projects, on time and on budget.

Ask the Experts – Windows 10 and Office 2016 3:35pm – 4:25pm	Join us for a panel Q&A session where we will gather a number of experts to discuss all aspects of Windows 10 and Office 2016. A moderator lead discussion will include conversations on Windows and Office licensing, security, and deployment. We will also touch on how best to manage and rationalize 3rd party applications expected to be used with Windows 10. Over the course of the hour we will try and provide a verity of ‘real-world legal’ answers for firms of all sizes in hopes of setting expectations when it comes to Windows 10 and Office 2016.

The Value of Plumbing 3:35pm – 4:25pm	No one notices the pipes until they break. Business leaders and IT managers alike will learn how to evaluate technical proposals as well as about the risks of aging systems, the business benefits of keeping systems up to date, and how keeping current can be put on auto-pilot financially and operationally. Offload the burden of plumbing with cloud solutions, SaaS, simple colocation, support contracts, financing, and subscription licensing. Join Charles Ottenweller as he discusses strategies to align technology with business needs, set up IT for success, and engage as a C-level player.

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