OCTOBER 17, 2018
Microsoft Technology Center | 11 Times Square







Kraft Kennedy University (KKU) is a daylong conference dedicated to sharing successful strategies across multiple technical disciplines. Technology and business professionals will learn from experts in their fields, who will discuss solutions to meet current and future challenges facing the industry. KKU seminars represent a culmination of knowledge gathered by leading IT professionals and are carefully reviewed by a committee of peers.


Kraft Kennedy’s core value of Continuous Learning has us always evolving, looking ahead, and searching for ways to share knowledge through events like KKU, which was born out of an annual company-wide educational conference that we’ve held for twenty years. Realizing the immense value we receive from the event, we decided that it wouldn’t be fair to keep it all to ourselves. Today we are thrilled to bring KKU back to New York for the second year in a row.

KKU offers access to vital knowledge that will help you lay the groundwork for success in 2019 and the years ahead. The schedule of the conference is designed to offer attendees the chance to learn from industry-leading technology experts as well as from fellow C-level leaders and managing partners. Plan your cloud, security, and management initiatives with confidence based on the findings of IT experts and the triumphs and challenges of your peers. KKU is for the IT pro who wants to get out of firefighting mode and get strategic. Join us for in-depth discussions centered on the new model of updating and implementing technology. Learn how to stay secure on a budget, allocate resources with maximum efficiency, and quench your firm’s thirst for data analytics. This year’s conference will have a special emphasis on SaaS—hear the latest expert recommendations on resilience, remote access, security, licensing, updates, and more.

SCHEDULE Business Track Front-End Track Back-End Track
8:30am – 9:15am Registration and Breakfast
9:15am – 9:35am Opening Remarks
Music Box & Winter Garden
9:35am – 9:45am BREAK
9:45am – 10:45am Budgeting for the Win
Charles Ottenweller – Broadway
Intro to Citrix Workspace and Cloud Services
Jeff Silverman – Music Box
Windows 10 Upgrade Cycle – Stepping off the Treadmill
Sulabh Upadhyaya – Winter Garden
10:45am – 10:55am BREAK
10:55am – 11:55am Microsoft Licensing for 2019 and Beyond
Deborah Jillson and Richard Conway
24×7 Network and Security Operations for Small-to-Mid-Sized Firms
John Kogan – Music Box
Plugging the Leaks: 5 Critical Steps to a Secure Network
Brian Podolsky and Amanda Saxe
Winter Garden
11:55am – 12:05pm BREAK
12:05pm – 1:05pm Lunch and Q&A
Music Box & Winter Garden
1:05pm – 1:15pm BREAK
1:15pm – 2:15pm Legal Process Management
Patricia Mansuy – Broadway
Reach for the Sky: Planning Your Cloud Strategy (Part 1)
Joe Hoegler and Dominick Ciacciarelli
Music Box
Managing a More Secure Workspace with Windows 10
Chris Owens – Winter Garden
2:15pm – 2:25pm BREAK
2:25pm – 3:25pm Moving to an Intelligent Workplace
Patricia Mansuy and LiveTiles – Broadway
To Infinity and Beyond: Moving Your Data to the Cloud (Part 2)
Joe Hoegler and Dominick Ciacciarelli
Music Box
Happy Birthday Microsoft Teams!
Dan Paquette – Winter Garden
3:25pm – 3:35pm BREAK
3:35pm – 4:35pm Ask the Experts
Kraft Kennedy Team – Music Box & Winter Garden
4:35pm – 5:30pm Happy Hour

Chief Technology Innovation Officer | 13 years with Kraft Kennedy
Microsoft Certified Master: Exchange 2010; Office 365 Exchange Online | Microsoft Certified Solutions Master: Messaging
Joe is the Chief Technology Innovation Officer and heads technology services delivery and solution development at Kraft Kennedy. He also manages all project practice groups. He is an expert in messaging systems and unified communications, directory services, server virtualization, storage area networking, network infrastructure, high availability and disaster recovery, and data center design. Joe is a Microsoft Certified Solutions Master: Messaging, one of only 22 people worldwide to achieve this certification.
Chief Technology Officer | 17 years with Kraft Kennedy
Citrix CCA | VMware VCP | Interwoven CSA | OpenText CHP
Chris is the Chief Technology Officer at Kraft Kennedy and Practice Group Leader for the Enterprise Client Systems Group. With over 20 years of consulting and technology management experience, Chris has helped leading firms with desktop design and management, server and storage consolidation and collocation, DR/BC, email messaging design and migration, document management, and hybrid/thin-client architecture.
Chief Information Security Officer | 5 years with Kraft Kennedy
John is the Director of Managed Services with a special focus on cybersecurity. His team provides ongoing help desk support, monitoring, and technology planning to organizations. He has an extensive background in IT and business developed over 35 years working in financial services, consulting, and Fortune 100 corporations.
Project Management Practice Leader | 9 years with Kraft Kennedy
Project Management Professional | Microsoft Certified Professional: MS Project
Patricia is the Practice Group Leader of the Project Management Practice Group for Kraft & Kennedy, Inc. Ms. Mansuy has over 20 years managerial experience in law firms, most recently as the Director of Computer Services Operations at Arnold & Porter, LLP, an AmLaw 100 law firm in Washington, DC. She has focused her career on the delivery of innovative technical solutions and operational efficiencies to the legal practice. She also has extensive experience in strategic planning, business continuity planning and implementation, large data center design and startup, operational improvements and infrastructure renovations.
Enterprise Content Management – Practice Manager | 12 years with Kraft Kennedy
Microsoft Certified IT Professional
Brian leads the Enterprise Content Management (ECM) Practice Group. He has extensive experience implementing and supporting Microsoft Office, iManage, NetDocuments, OpenText eDOCS, and Worldox document management systems, as well as third-party integrated add-ons. He also drives research on the latest ECM technologies including email management, enterprise collaboration and search, and provides guidance and best practice standards to clients implementing ECM solutions.
Infrastructure and Enterprise Systems – Practice Architect | 7 years with Kraft Kennedy
Citrix Certified Expert – Virtualization | Citrix Certified Professional – Networking, Mobility | VMware Certified Professional – Data Center Virtualization
Jeff, Practice Architect, is a virtualization and infrastructure specialist. He is a Citrix Certified Integration Architect (CCIA) and a VMware Certified Professional (VCP), and provides technical leadership on engagements involving a broad range of virtualization, messaging, storage, and back-office technologies.
Management Consultant | 18 years with Kraft Kennedy
Charles is a Management Consultant in Kraft Kennedy’s Houston office. Over the last 25 years, he has become deeply familiar with the challenges that law firms face in their operations and how they use technology to address them. Charles combines his technical abilities, knowledge of law firm operations, and management skills to help firms complete successful IT infrastructure and user-facing initiatives as well as process improvement and collaboration projects. As both a lead technical person and management consultant, Charles assists clients in addressing both non-technical issues and decisions that relate to any IT initiative.
Director of Business Development | 1 year with Kraft Kennedy
Deborah is the Director of Business Development at Kraft Kennedy. Her team is responsible for client development. They apply a consultative and educational experience to the technology solutions acquisition process. Deborah has a long history in the legal space and began her career at Clifford Chance. She has built and managed teams for Lexis-Nexis, Wolters Kluwer, Thomson Reuters and Daegis. She is also an Executive Board member for Learning Ally based in Princeton, NJ.
Enterprise Client Systems – Operations Manager | 10 years with Kraft Kennedy
Project Management Professional | Microsoft Certified IT Professional
Sulabh is a Practice Manager at Kraft Kennedy. He specializes in desktop operations and provides technical leadership on engagements involving a range of law firm technologies such as Microsoft Office, Windows 8.x, Windows 10 and Server 2016, Virtualization, Citrix XenApp, document management systems, software life cycle management and deployment tools.
Senior Manager of Sales Operations | 13 years with Kraft Kennedy
Rich has an extensive IT background with more than 25 years experience working in the field, including extensive work with a variety of Microsoft products. His team assists many Kraft Kennedy clients in reviewing and determining the appropriate Microsoft licensing to ensure compliance without overspending on unnecessary software.
Infrastructure and Enterprise Systems – Practice Manager | 10 years with Kraft Kennedy
Microsoft Certified IT Professional: Exchange; Lync
Dan is a Practice Manager in the Infrastructure and Enterprise Systems group. He leads engagements involving Microsoft Exchange, Microsoft Lync and other messaging technologies. He is also an expert in installing and troubleshooting Cisco routers and firewalls.
Enterprise Content Management – Consultant | 4 years with Kraft Kennedy
Microsoft Certified IT Professional: Windows Server; SQL Server
Amanda is a Consultant in the Enterprise Content Management (ECM) Practice Group. She provides expertise for a variety of technologies including Microsoft Office, Windows 10 and Server 2016, and she specializes in NetDocuments, iManage, OpenText eDOCS and Worldox document management systems in addition to Microsoft SQL Server technology engagements.
Infrastructure & Enterprise Systems – Practice Group Leader | 6 years with Kraft Kennedy
Microsoft Certified Solutions Expert: Windows Server 2012; Messaging – Exchange 2013
Dominick is the Practice Group Leader for the Infrastructure and Enterprise Systems Practice Group. He is an expert in designing, deploying, and supporting Microsoft Windows Active Directory and Exchange environments. He also specializes in streamlining administration with Windows PowerShell and is deeply knowledgeable about Azure.

Budgeting for the Win
Charles Ottenweller
How do your technology priorities and budget align with your firm’s success? Our management consultants often talk with dissatisfied lawyers, who are confident that technology can be more helpful with the pressures they face. At those same firms, leaders (in IT or otherwise) want consistent engagement and direction from partners and management stakeholders. To bridge this communication gap and set up everyone for success, successful leaders articulate how plans focus on the business interests of the Firm.
In this session we will talk about the pressures facing the business of law and emerging technology in 2018 and explain spending (CapEx versus OpEx), benchmarking, and total costs. Learn how you can offload the thankless chores to specialists, shift the dynamics of discussions, and make winning proposals. (Spoiler alert: firm managers often underappreciate that meeting basic needs well is only incrementally more expensive than half-assed measures and that adequate up-front investments have a far bigger impact on productivity.)
Intro to Citrix Workspace and Cloud Services
Jeff Silverman
Join Kraft Kennedy consultant Jeff Silverman for an intro to Citrix Workspace – the evolution and combination of XenApp, XenDesktop, XenMobile, and ShareFile – and discussion of how these resources can be extended from on-premises deployments to the cloud.
Windows 10 Upgrade Cycle – Stepping off the Treadmill
Sulabh Upadhyaya
Lessons we’ve learned from 175,000 Windows 10 deployments:

  • The never-ending upgrade cycle demands more time, planning, and staff; resistance is futile.
  • Endpoint protection is now the most critical security function, yet lawyer productivity and ease-of-use will be the measures of success.
  • Aligning your workstation management with Microsoft’s Windows-as-a-Service model can be a major burden or a breakthrough—the right strategy will determine the fate of your firm.

In this session, we’ll reveal more lessons and hard-earned tips on how you can not only adapt but succeed in the new world of continuous upgrades. Learn how you can achieve tight security while making your end-users happy, keep patching and applications up-to-date, and get off the upgrade treadmill.

Microsoft Licensing for 2019 and Beyond
Deborah Jillson and Richard Conway
What new and innovative options exist to achieve a strong level of high availability and disaster recovery? The increasing frequency of malicious attacks require thinking beyond basic hardware, data center or circuit failures. Learn about the latest options for keeping your services up if your systems go down.
24×7 Network and Security Operations for Small-to-Mid-Sized Firms
John Kogan
It turns out that system uptime and personal downtime can coexist. Learn how you can use new predictive technology to build a 24×7 security operations center (SOC) with the functions of a much larger firm: patching, monitoring & alerting, scanning, audit reporting, and dashboards. Cutting-edge IT leaders have found a cost-effective way to augment their teams and offload thankless work with outsourced network and security operations. In this session, security and management experts will spotlight the tools that will allow you to exceed even the capabilities of Am Law 100 firms. Sleep easier without worrying about that 3am phone call.
Plugging the Leaks: 5 Critical Steps to a Secure Network
Brian Podolsky and Amanda Saxe
No one wants to be the next Panama Papers. Over the course of the hour, we’ll share insights gained from extensive experience in the trenches of the top law firm and corporate legal networks. 
Join us as we discuss 5 crucial areas of technology that will ensure your environment is sound, your data is secure, and you’re moving in the right direction to deliver world-class security across your people, processes, and technology.
Legal Process Management
Patricia Mansuy
Join Pat Mansuy, PMP and Legal Lean Sigma certified, to discuss Legal Process Management, A Roadmap to Automation. This session will combine legal process and project management with Legal Lean Sigma principles, predictive analytics and emerging technologies to introduce you to how you can begin to work with your lawyers to implement processes which help reduce costs, minimize error and apply data-driven legal solutions to business transactions.
Reach for the Sky: Planning Your Cloud Strategy (Part 1)
Joe Hoegler and Dominick Ciacciarelli
Is your firm ready to go to the cloud? This session will help you answer that question and reveal how you can create a solid foundation to move forward confidently with your cloud migration. Cloud infrastructure expert Joe Hoegler will discuss the most important criteria to include in your RFP, the process of identifying workloads for migration, and how to get the right buy-in from firm leadership. Learn how to build protections into cloud vendor contracts to avoid unexpected cost spikes and discover best practices for making sure you remain compliant in the cloud.
Managing a More Secure Workspace with Windows 10
Chris Owens
Join us for a comprehensive discussion of the lessons learned from adopting the Windows-as-a-Service model as well as new productivity and security features included with Windows 10 Enterprise. We will discuss features such as Device Guard, Credential Guard, Windows Defender Advance Threat Protection, Windows Hello, BitLocker to Go, Edge Browser, and Windows Information Protection to demonstrate which features provide good value for your firm, and which might not be worth implementing. In addition, we will review common pitfalls and obstacles law firms face when transitioning to Windows-as-a-Service approaches and discuss the techniques Kraft Kennedy have leveraged to overcome these challenges.
Moving to an Intelligent Workplace
Patricia Mansuy & LiveTiles
Is your intranet dated? Are you challenged to provide your lawyers and staff with access to up to the minute data for managing their matters? Is your accounting department overwhelmed by trying to provide the financial reporting lawyers need to manage their business? Join Pat Mansuy and our partner, LiveTiles for a presentation of how the LiveTiles Solution Accelerator can help you surface information from multiple sources for the law firm employee, all in a single pane of glass. And, how you can be using this cloud intranet platform in a few months, not a year.
To Infinity and Beyond: Moving Your Data to the Cloud (Part 2)
Joe Hoegler and Dominick Ciacciarelli
Learn how to design a comprehensive plan to migrate your workloads to the cloud with minimal disruption. Drawing on lessons learned from numerous on-premise-to-cloud migrations, cloud pioneer Joe Hoegler will teach you how to identify dependencies and thoroughly QA systems after migration. Learn how to support your new cloud infrastructure, including preparing your staff to administer the new environment and protecting yourself from outages. Get prepared for security audits, large or non-native data imports, and upgrades that may be out of your control.
Happy Birthday Microsoft Teams!
Dan Paquette
Microsoft Teams was released for general availability last year both as Microsoft’s successor to Skype for Business and as their entry into the collaborative communications software space. Teams has grown up a lot in the year that has followed its release and continues to evolve into a flexible, workgroup-centric communications platform.
Join Kraft Kennedy’s Dan Paquette as he walks through the year that was, shares real-life insights into how Teams can be used by our clients, and discusses the future of both Teams and Skype for Business into 2019 and beyond.

Find information about KKU New York (October 2017) here.

Find information about KKU Chicago (May 2018) here.