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Direct Access Connectivity Issues: Unable to Reconnect

Jeff Silverman

2 min read

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Direct Access may be unable to reconnect after your device has connectivity issues



After installing KB5019509 or later updates, you might be unable to reconnect to DirectAccess after temporarily losing network connectivity or transitioning between Wi-Fi networks or access points.


If you are unable to use the resolution below, you can mitigate this issue by restarting your Windows device.


This issue is resolved using Known Issue Rollback (KIR). Please note that it might take up to 24 hours for the resolution to propagate automatically to consumer devices and non-managed business devices. Restarting your Windows device might help the resolution apply to your device faster. For enterprise-managed devices that have installed an affected update and encountered this issue can be resolved by installing and configuring a special Group Policy. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>.

For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.

Group Policy downloads with Group Policy name:

Download for Windows 11, version 22H2 – KB5018427 221029_091533 Known Issue Rollback

Download for Windows 11, version 21H2 – KB5018483 220927_043051 Known Issue Rollback

Download for Windows Server 2022 – KB5018485 220927_043049 Known Issue Rollback

Download for Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2 – KB5018482 220927_043047 Known Issue Rollback

Affected Platforms

Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2; Windows 10 Enterprise LTSC 2019

Server: Windows Server 2022; Windows Server 2019

  • You will need to install and configure the Group Policy for your version of Windows to resolve this issue.
  • This issue should not affect other remote access solutions such as VPN (sometimes called Remote Access Server or RAS) and Always On VPN (AOVPN).
  • Windows devices used at home by consumers or devices in organizations which are not using Direct Access to remotely access the organization’s network resources are not affected.
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Please contact us with questions, or if you’d like assistance from the Kraft Kennedy team.

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