When you make an investment in technology, you expect it to work. Drawing from over a quarter century providing technology consulting services, Kraft Kennedy’s Managed Services team provides customized support, resolution, and maintenance plans to keep your systems working. We are a team of highly-trained consultants, available around the clock, to monitor your systems. We proactively address issues as they arise, and provide 24x7 service when you need it.
We provide end-to-end support for clients with no in-house staff and serve as an escalation point for firms with technology teams.
Kraft Kennedy’s Support Practice Group provides three levels of support:
- Server and workstation monitoring
- Phone and Internet-based helpdesk
- Recurring and ad hoc site-visits, training, and maintenance
We are staffed with certified technicians who operate as if your network was theirs. Every issue is important to us and we don’t rest until it is solved. The critical nature of the incident dictates the response time in conjunction with the support plan selected.
We focus on your IT systems so that you can focus on your business.