visit www.kraftkennedy.com   May 2002  

Calling all RIM/Blackberry Enthusiasts

If you are hooked on your RIM/Blackberry and find it indispensable, this is the web page for you – RIM Road – The Complete RIM Blackberry Information Resource.  It contains a wealth of RIM software add-ons, helpful hints, message boards, and Today’s RIM Headlines.

One of the more intriguing software products at RIM Road is the itrezzoAgent Applet.  This software product provides simplified access to e-mail attachments on your Rim/Blackberry.  The applet includes a Rich Text and Spreadsheet viewer as well as the capability to direct the attachment to a printer or fax machine.  The only caution is the free Shareware version sends the attachment from your RIM over the Internet to be converted to viewable text by the itrezzo server.  If security of your documents being sent over the Internet is an issue, you should purchase the Enterprise version of the software and build an itrezzo server inside your firewall.

Installing the itrezzoAgent is not for the faint hearted.  You may have to erase all of the applications and data on your RIM before restoring it with the itrezzo software.  You should probably work with someone on your IT staff or contact us for assistance.  To see the itrezzo software in action, give us a call or go to itrezzo’s web-site.

Protect the Confidentiality of your E-mail Distribution List for Outlook Users

E-mail has become so ubiquitous in our day-to-day lives that we sometimes overlook or forget the obvious.  When you are sending an e-mail from Outlook to multiple recipients and do not want to divulge the addresses of the other recipients, remember to enter the e-mail addresses in the Bcc section of the Select Names dialog box.  To access this section, click on either the To or Cc button to the left of the e-mail address field.  Enter the e-mail address in the Bcc dialog box.  None of the e-mail addresses will appear with your message.  So whether you are being driven by e-mail etiquette or legal constraints, remember the Bcc field.

Another little known fact about the Bcc field that people do not realize until it may be too late concerns the use of Reply All.  If you receive an e-mail as a Bcc recipient, and you use Reply All to send a response, the response will go to all recipients including individuals who did not know you were a Bcc recipient.  Remembering these helpful hints may save you much embarrassment and you may also want to pass these hints along to other members in your firm or department.

A Handy Reference Tool for the Internet

We were recently reminded in a column by Walter Mossberg in the Wall Street Journal of a handy quick reference tool called Atomica.  When you see a word or phrase you want to learn more about, simply place your cursor over the word, hold down the ALT key, and click.  Atomica will pop up a window with a definition and other relevant information.  Want more information about a company, ALT-click on the name and Atomica will provide an instant profile including current stock information and a link to company news.  The free version available at Atomica’s web-site requires an Internet connection to retrieve its information.

Atomica also has an enterprise version of their software for a fee that would allow a law firm to link to content contained in a variety of firm data bases.  Whether it is a legal term or a company name, you can customize the information provided to your end users.  For more information, contact us or visit Atomica’s web-site.

30,000 mile system check-up

Just like cars, law office systems usually run fine with routine maintenance. That includes daily, weekly, monthly, and quarterly checks on network performance and capacity, security and service pack software updates, and hundreds of other tasks. Balancing the need to keep up-to-date with the constant stream of new information on security and maintenance issues while simultaneously responding to the myriad tasks of urgent and unplanned system fixes, user issues, and new projects is a daunting challenge for any IS professional or legal administrator. As a result, many firms are forced to cut corners on maintenance, which increases the risk of security and performance failures, and then hope for the best. more...  

Microsoft Releases Security Scanner

Speaking of security audits, as part of a firm-wide initiative to improve the security of their products, Microsoft has released a free tool to scan for missing patches and security vulnerabilities in its operating systems and enterprise software. The software covered includes Windows NT 4.0, Windows 2000, Windows XP, Internet Information Server (IIS) 4.0 and 5.0, SQL Server 7.0 and 2000, Internet Explorer (IE) 5.01 and later, and Office 2000 and XP. The tool is known as Microsoft Baseline Security Analyzer (MBSA).

The command-line tool can be used by Network Administrators to check the patch status of all the machines in a network from a central location. The tool does this by referring to an XML database that's constantly updated by Microsoft.  In addition, the tool also checks passwords and security setting for both PCs and servers.  This tool should not be run by end users since it requires administrative access to all PCs.  Before running the tool, we recommend that you review the MBSA technical white paper, or contact us for more information

This Month's Answer
Some laptop manufacturers will not cover accidental damage to a laptop. A simple LCD panel replacement could cost as much as $1000. Some companies offer warranty upgrades. Dell for instance, offers CompleteCare, which covers drops, spills and breaks (all accidental notebook damage except fire, theft, loss, and intentional damage) for three years. Check with your laptop manufacturer before purchase, to understand what warranty may be best for you.

Question of the Month
If I have a travel related accident with my laptop, can it be repaired for free?
scroll down for the answer

 
 
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