11 Jan

Universal License Entitlement Included with NetScaler

Most of our clients already use Citrix NetScaler Gateway as an ICA proxy to securely access desktops and applications delivered via XenApp and XenDesktop, as a NetScaler license already includes support for an unlimited number of ICA proxy connections. However, few clients currently take advantage of the many other capabilities NetScaler Gateway offers, as they Read more…

10 Jan

A Helpful Flowchart and Explanation of Windows 10 Licensing

Windows 10 licensing can be confusing. Below is a flowchart that explains how to get to Windows 10 Enterprise Edition from any other version of Windows or major operating system. It has been over a year since the release of Microsoft Windows 10. Typically our clients wait until the release of Service Pack 1, and Read more…

29 Sep

Ransomware and HIPAA- What Business Associates Need to Know

Have you recently signed a Business Associate Agreement? Friday, 3:30pm. Your helpdesk technician calls and, in a slightly panicked tone, tells you that the firm has a ransomware outbreak. You ask a series of questions: Whose computers are affected? Did they crypto lock client information? Can you tell if any data was taken from the Read more…

27 Sep

Going Back After Using a Mac

Mac or Windows for the Work Place? For about the past three years, I’ve been exclusively using a Mac for work. I’ve been posting on this blog about my experiences using it and other OS X devices for work. The main reason I did this was to have some experience using, supporting, and managing Apple computers to better help my clients, as we are Read more…

13 Sep

Checkup? I Don’t Need No Stinkin’ Checkup

SCCM Health Checkups System Center Configuration Manager is much like today’s cars. I don’t work on my car much anymore. It is so computerized and complicated that I prefer to hand it over to professionals. Likewise, SCCM is becoming increasingly complicated under the hood and it seems like more is added every month. Just like your automobile, your SCCM Read more…

25 Jul

A Tool to Monitor Network Devices Effectively

Monitoring network devices and other non-Windows systems has always been a tricky affair.  There are many solutions out there but we were looking for something specific. We needed a solution that can support our many clients (multi-tenant), is able to integrate with our Professional Services Application, ConnectWise, and isn’t exorbitantly expensive. We tested out several solutions and Read more…