"At Kraft Kennedy, computer solutions for law firms and legal departments are what we do."
Our business is built on worrying about the same things you do.
In providing scores of law firms and legal departments with technology that works since 1988, Kraft Kennedy has discovered at least two things that our clients have in common: 1) you're all different, and yet 2) you enter the process with similar (and well justified) concerns.
Will you end up with a system that works the way you do?
The right computer solution will change the way you do things. Otherwise, why bother. But the changes should be dictated by your needs, not by the needs of your system. So, that's where Kraft Kennedy begins, by getting to know all we can about your structure, your specialties, your habits, your goals. This learning, combined with our wealth of experience, affects everything we'll do and helps ensure a natural fit. It's why we've never built two systems exactly alike, and why, without exception, our clients will say that beyond mere change, we bring real improvement.
Will it adapt easily to changing needs and new technologies?
Every Kraft Kennedy solution is built for a world where change isn't just normal, it's constant. So we work closely with leaders in the technology revolution- Microsoft, Dell, HP, IBM, Novell, Corel, Hummingbird, iManage and others. We're well informed of their developments, in fact we often take part in them. This helps us design for openness and flexibility, protecting your investment in the future. It also gives you a friend who's close to what's new.
How much training will be required, and who's going to do it?
A crucial component of any firm's system is the expertise of the people who use it, which is why user education (even for partners) is something we take seriously. Your people can come to our classrooms, or we'll come to them. And in addition to teaching both basic and advanced skills, our certified staff can help you create an in-house faculty of your own. We also offer ongoing support, answering all kinds of questions as they arise.
What kind of support will you get down the road?
Some law firms and legal departments have full-fledged MIS staffs, but for many Kraft Kennedy clients, we are their IT department. We maintain their systems, manage their networks, customize their software, help protect their data, provide strategic advice, evaluate new products and do whatever else it takes to deliver maximum performance with minimal downtime. We've learned that an attorney's idea of a perfect computer system is one you don't have to think about, so that's what we think about when it comes to support.
Is there going to be a good return on investment?
No doubt about it, technology costs money, and its payback measured in dollars and cents. But in one respect, it's very clear: it is a tool for improving the quality and timeliness of client service. In a well-automated office, the time spent on rote, repetitive, administrative tasks dramatically shrinks, while time for work that clients appreciate expands. This is the value that Kraft Kennedy's clients experience: the value of technology for competitive advantage.